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Privacy Statement & Cookies Policy


Privacy Statement

Your privacy is very important to us. To help protect your privacy, we adhere to the following guidelines:-

This web site will explicitly ask when it needs information that personally identifies our customers or allows it to contact our customers (“Personal Information”).
When possible, this web site will provide our customers with the means to make sure that Personal Information is correct and current.

We collect personal information from visitors to this website through the use of online reservations and every time you email us your details. We also collect information automatically about your visit to our website, which may include your IP addresses. You may also give us personal information using the internet.

We may use this information to contact you by email or other methods. Only if our customers have accepted, then only their contact details are used for Hotel’s internal online marketing for sending offers, newsletters and promotions.

All personal information provided by the guests are kept securely. We will take all steps reasonably necessary to ensure that any data collected from you is treated securely and in accordance with this privacy policy.

We may also collect information about your general Internet usage by using a cookie file which is stored on the hard drive of your computer. You may refuse to accept cookies by activating the setting on your browser, though this may mean you are unable to access certain parts of our site.

This Web site may disclose Personal Information if required to do so by law or in the good - faith belief that such action is necessary to (a) comply with applicable law or with legal process; (b) protect and defend the rights or property of the hotel or this site, and (c) act under exigent circumstances to protect the personal safety of users of the hotel, the site, or the public.

Unfortunately, the transmission of information via the internet is not completely secure and while we will do our best to protect your personal data, we cannot guarantee its security. Any transmission is done at your own risk.

Any changes we make to our privacy policy in the future will be posted on this page and where appropriate notified to you by email.

By browsing this web site and communicating electronically with us, you acknowledge and agree to our processing of personal data in this way.

If at any time a customer believes that this web site has not adhered to these principles, please notify us immediately and we will use all commercially reasonable efforts to promptly determine and correct the problem.

COOKIES POLICY

Our customers should also be aware that information and data may be automatically collected through the standard operation of our internet servers and through the use of “cookies”.

“Cookies” are small text files a web site can use to recognise repeat users, facilitate the user’s ongoing access to and use of the site and allow a site to track usage behaviour and compile aggregate data that will allow content improvements and targeted advertising.

Cookies are not programs that come onto a system and damage files. Generally, cookies work by assigning a unique number to each customer that has no meaning outside the assigning site. If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allows a customer to deny or accept the cookie feature; however, you should note that cookies may be necessary to provide customers with certain features.

We use cookies on this website.

What are cookies?

Where we use the word ‘device', we mean the computer, mobile phone, tablet or other device you use to access the internet.

Cookies are created when you visit a website that uses cookies. Cookies are small files of letters and numbers. These files are either stored in the memory of your device or are placed on the hard drive of your device.

If you'd like to read more about cookies, we think this website contains a lot of helpful information: http://www.aboutcookies.org/default.aspx

Why do we use cookies?

We use cookies to distinguish you from other users of this website and to provide increased functionality on our website. This helps us to provide you with a better user experience and also allows us to work to improve our website.

We don't use any of our cookies to collect personal information about you, only anonymous information. We don't use any of our cookies to target you with online advertising.

Please note that not all the cookies on our website are set by us (see Cookies set by third parties below).

What cookies do we use?

We use two different types of cookie: Strictly Necessary Cookies and Performance Cookies.

Strictly Necessary Cookies - These cookies are essential. Without them, you wouldn't be able to move around our website or use its features. We use these cookies to:

  • Allow your computer to be recognised within a website so any page changes, item or data selection is remembered; and
  • Detect software on your device which enables content on our website.

These cookies are only stored for the duration of your visit to our website.

Performance Cookies - These cookies aren't essential but they provide us with useful anonymous information about how people use our website. Without them, it would be difficult for us to understand how our website is performing and we may miss out on the opportunity to make improvements that could enhance your user experience. We use these cookies to:

  • Obtain statistics about how our website is used (including which pages are visited most often and how users came to visit our website);
  • Evaluate website performance; and
  • Help us ensure that the content and features on our website are relevant for your future visits.

How to control cookies

How to control cookies on this and other websites: You can use your web browser (e.g. Internet Explorer, Google Chrome, Safari etc) to allow, switch off or delete cookies on this and other websites. Each web browser is different so check the ‘Help' function of your particular browser to determine how to update your cookie settings. If you are having difficulty updating your cookie settings, we recommend the website: http://www.aboutcookies.org/default.aspx. It contains a step by step guide explaining how to update your cookies settings on most web browsers. Please note that, in a few cases, switching off or deleting cookies may reduce the functionality of or prevent access to certain websites (including this website).

Cookies set by third parties

We use a number of social media tools and external applications to enhance your interaction with this website - for example, we sometimes embed videos from YouTube. As a result, you may be sent cookies from these third party websites. We do not control these cookies and we suggest you check these third party websites for more information about the cookies they use. Please also see How to control cookies on this and other websites above for guidance on how you can switch off or delete cookies on other websites.

Comfort day and Night at Best Western Victoria Palace

We offer a full range of single, double and family rooms at very competitive rates – perfect for business and pleasure. All our individually designed bedrooms have private bathrooms, direct dial telephones, broadband connection, hospitality trays

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Local Events and Attractions

London is one of the culture capitals of the world and is brimming with exciting things to see and do. Shop till you drop in the famous Oxford Street, visit the famous Marble Arch, take a breathtaking trip on the London Eye, explore the amazing collections in museums as diverse as the Tate Modern and Natural History Museum or immerse yourself in the history of the city at Westminster Abbey or the Tower of London.



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    London Eye
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    Buckingham Palace
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    Victoria & Albert Museum
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    London Zoo
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    London Aquarium